To place your order, follow the steps mentioned below:
Browse by article of your choice
View details of the product, select your size and add to "cart"
Enter your shipping address with pin code
Please make sure that you check the total amount and products added to your cart before proceeding.
Next, select the payment option. (Net-Banking/Debit/Credit Card/Wallets or COD)
To complete the online payment, you will be redirected to our online payment partner payU Money. For COD, you will need to confirm the order by entering the OTP received on your mobile.
Once your payment is confirmed, your order will be placed successfully. You will receive a confirmation SMS & Email with your order details.
Can I add item or change size after placing an order?
Currently, we do not have an option where a customer can change the size or add a new item to a purchased order. Instead, a new order can be placed and return/cancel the existing order.
Can I change my delivery address after I have placed an order?
The shipping address cannot be changed once the order Is successfully placed.
What emails can I expect once my order has been placed ?
As soon as the order is confirmed, you will receive 3 emails:
A mail will be sent to your mailing address.
A mail confirming that the order has been shipped along with a tracking link.
A mail confirming that your order has been successfully delivered.
What taxes will be levied on the transactions ?
All our prices are inclusive of sales tax. Sales Tax is calculated based on the GST laws.
Are there any shipping charges ?
A non-refundable fee of INR 49/- applicable on COD purchases
Do you deliver anywhere in India
We deliver to most cities in India Please note: Currently we are not shipping internationally.
How do I find the product I'm looking for on the APP?
You can find our products on our App through a simple search. Either enter the product name or article number in the search option on the top of the page. After completing the search, you can add the selected articles you want by clicking on the option ‘Add to Cart'
Do I need to create an account to buy from your Shopping App?
No, it is not mandatory to create an account in order to shop on puma.com. You can do so as a guest user. However, you will have to share your email ID. However, creating an account can save you time during checkout as it saves your address details.
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Payment
Which payment methods do you accept?
We accept the following modes of payment:
Credit Cards
Debit Cards
Internet Banking
UPI
COD
Payment Wallets
Please note: As of now we do not accept International cards
How can I avail COD payment mode?
To place an order using the COD mode of payment, select 'Cash on delivery' on the payment page while placing an order.
You will need to input your mobile number to verify with an OTP to confirm the COD order.
How do I know if I am eligible for COD payment ?
By default, all users are eligible for COD orders for a cart value below or equal to 7999/- INR.
Is there any limit on COD order?
Yes, there is a limit. For any orders below Rs.8000, you can select COD as the mode of payment.
Are there any additional charges on COD purchase ?
A non-refundable fee of INR 49/- applicable on COD purchases
What if the money is debited from my account and the transaction is not successful?
In case, money is debited from your account and the transaction is not successful, the amount shall be auto-refunded back to your account within 7 bank business days.
If the money is not credited back within 7 business days to your account, then kindly email/call us with the below details:
Transaction ID
Order Date and amount
Bank name and payment gateway
Customer Name and Contact number
If the payment is received at our end, the order will be confirmed post reconciliation. If not, we will initiate the refund to your account within 2 working days from our payment gateway.
In any given scenario once we initiate the refund amount shall be reversed to your account within 15 business days.
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Delivery
How do I check my order or delivery status?
If you'd like to track your order, you can receive the latest information on order status by following the steps mentioned below.
Login to your Mobile App
Click on view Profile.
Navigate to Orders and select the specific order to track the status.
You can also click on the tracking number for a detailed info of your order.
What stages does my order go through?
Order confirmed -> handed over to transporters within 72 hours etc; Tentative SLA
How long does delivery take?
The order(s) are normally shipped within 3 working days from the order date. The order(s) will be delivered to the customers within 5 working days from the date of shipment to serviceable locations.
Why can't you ship my order?
Here are a few possible causes as to why we are not able to ship your order:
The product(s) you ordered is out of stock.
The product(s) failed in quality check before dispatch. We do not ship products to our customers which do not meet our quality standards.
What if there are issues with the delivered product ?
If there are any concerns with the delivery of the product, kindly reach out to our customer support team on +91 8035353535 or customercareindia@puma.com within 72 hours of delivery. Please note that we will not be able to address your claims in case this timeline is exceeded.
How much will be the delivery cost?
We do not charge any fee for delivery and its free of cost.
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Returns and Cancellation
How do I return my in.puma.com product(s)?
Login to your Mobile App
Click on view Profile.
Navigate to Orders and select the specific order and click on Initiate Return.
If ordered for multiple items
Select the product and enter the quantity.
Enter the reason for return and upload the images of the product**
Enter the address for pickup of your order and submit.
Your return request has been placed!!
Once the product(s) reaches back our warehouse and completes the quality check, a refund will be initiated within 48 hours back to the mode of payment.
Visit our Returns and Exchange Policy page for more info
How can I cancel my order?
To cancel an order, call us on the toll-free number 080-3535 3535/080-3737 3737
Please Note: In case the order is already dispatched, then we will try our level best to stop the shipment. However, we cannot commit to cancel it. In case the delivery is attempted, you can refuse to accept the order.
Visit our Returns and Exchange Policy page for more info
When will I get the refund?
Cancelled Orders
Prepaid- Refund will reflect in 5-15 working days depending upon your bank.
If any credit note/vouchers applied on the transaction, please call our helpline to ask for a new coupon code. ** **New codes/vouchers are shared based on the T&C.
Returned Orders Once the product(s) reaches back our warehouse and passes the quality check, a refund will be initiated within 48 hours. If your payment method is
Prepaid- Refund will reflect in 5-15 working days depending upon your bank.
Cash on delivery – We shall send you a link on your registered number & Email Id within 48 hours, You can claim the amount by entering your UPI Id or your Bank Account information. (Link shall be valid up to 7 days)
If it's been more than 15 working days or longer since you've received the notification and you still haven't received your refund, please get in touch with our customer support.080-35353535 / 080-37373737
Visit our Returns and Exchange Policy page for more info
Within how many days can I return my order?
You can return all items purchased on puma.com/Puma App up to 14 days from the date of delivery. Please note that it is only possible for us to accept items that are returned in their original state. The merchandise must not show signs of wear.
Also, the following product types are not applicable for a return:
Bodywear/Innerwear
Socks
Customized Jersey
Visit our Returns and Exchange Policy page for more info
Can I exchange/get replacement of my product(s)?
Currently, we do not have an exchange/replacement policy. You can return the product and get a refund for the same.
Why do I have to wait for Puma to receive my returned product(s) at the WH before I can get a refund?
Before we can start processing your refund, we need to make sure that your returned products meet our return's terms and conditions which are as follows:
The product falls within our 30-day return period. That's 30 days since the day you received the order
The product/products isn’t/aren’t worn beyond normal use.
The product/products is/are returned in their original packaging.
The product still has its original label or tags attached (in case of clothing).
If your product(s) meet the above criteria, we shall proceed with your refund request. If your returned product(s) does not meet the criteria above, we cannot accept the items and unfortunately won't be able to give you a refund.
Visit our Returns and Exchange Policy page for more info
When will PUMA receive my returned package?
From the day you hand over the product to our transporter, it can take up to 5 business days for the package to be delivered to our warehouse. Unfortunately, the timelines may vary as these things are not controlled by us (Puma).
As soon as your package arrives at our warehouse, you will receive an email confirming that the return process is completed.
Visit our Returns and Exchange Policy page for more info
What should i do to self-ship a product?
- If you choose to self-ship the product yourself instead of using Puma return logistics, please call our customer care to register this request.
You may reach our customer care on 080-3535 3535/3737 3737 [9.00 Am to 7.00 Pm] all days.
Few things to remember before you self-ship a product.
- If a shipment is damaged or any item is missing, Puma Sports India Pvt Ltd will not be responsible for such damages/missing items. Hence, we recommend you to use a reliable courier service.
- For all self-shipped returns, you will be duly reimbursed the shipping costs (up to Rs. 200/-) Therefore, please ensure that scan copy of the courier bill/receipt is shared via the ticket created for this request.
- The courier bill/receipt should satisfy the following conditions for successful processing:
1. It should capture the weight of the return package.
2. Residential/office address, a destination address, shipment date, amount and other details should be mentioned
3. The information on the receipt should NOT be edited/over-written
4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross-checked with the courier company
**This is subject to your returns being inspected and successfully processed upon receipt at our end.
If I self-ship the product, will you reimburse the charges?
Yes, once the returned product clears the quality check, we will refund INR 200/- in form of a Puma Gift Voucher. This voucher can be used in your next transactions on in.puma.com/Shopping App.
Visit our Returns and Exchange Policy page for more info
What are the conditions for returning my product(s)?
For a return to be accepted, it must meet the following conditions:
The product must be unused and unworn.
The product must be in its original state and packaging.
Apparel & Footwear must have the original tags attached. Accessories must have all parts of the original packaging. Also, Footwear must be in the original shoe box.
Below products are excluded from returns:
Customized and personalized products, except in case of manufacturing defects
Innerwear, Lingerie, Swimwear, Socks
Visit our Returns and Exchange Policy page for more info
Account
How do I reset my account password?
Login to your Mobile App
Click on view Profile.
Click on Forgot Password
How do I clean my Puma shoes, apparel or accessories?
Apparels
Please pay close attention to the care instructions provided with each article of PUMA clothing. Many of our products should not be put in a dryer, for example, to prevent shrinkage. In general, turn your PUMA clothes inside out and then wash and iron them to protect the printed graphics and embroidery from damage.
Footwear
Our high-performance shoes require little maintenance because they're tough and durable. By following these simple directions, you'll enjoy your PUMA shoes even longer:
Clean your shoes immediately after use if they are exposed to mud or dirt.
Use your shoes only for their intended purpose.
Dry your shoes by removing the foot bed and allowing them to air dry.
Pack your shoes with crumpled newspaper to help them retain their shape.
Never machine-wash or machine-dry your shoes.
Keep your shoes away from sources of extreme heat, such as radiators, dryers, or space heaters.
Cleaning Instructions
Leather: Hand wash using a soft cloth dampened with mild soap and cold water. Do not immerse or soak in water.
Nylon and canvas: Using a soft cloth, gently scrub the uppers using mild soap and cold water. Air dry. Do not bleach or use harsh cleaning agents.
Suede and nubuck: Use a brush specifically designed for suede to keep the outside surface of your shoes clean.
Synthetic leather: Use a soft cloth or soft bristle brush to gently scrub the uppers using mild soap and cold water. Air dry
How can I customize a PUMA Product? As of now, we don't offer any customization online. However, you can visit our 100ft store in Bangalore to get the customization done (On selected Articles).
Does Puma products come with a warranty? Yes, all Puma products come with a warranty period of 90 days from the date of purchase. TNC Apply.
How do I get Puma’s newest sneaker releases? You can visit our Launch Calendar (Men and Women section) and visit our website on the date of launch to place the order.
How do I find the right size and fit?
All PUMA products have a size chart on the product page
Which size chart does Puma follow on the website?
For shoes we follow UK size, for apparel we follow US size and our accessories are mostly OSFA (One size fits all)
Promotions and Vouchers
How do I apply the PUMA voucher code?
You can apply the PUMA voucher code under the “Enter Coupon Code” option on the check-out page.
What should I do if I’m not able to apply my coupon?
Our Gift vouchers work only on specific products. Please read the Terms and Conditions that come with your voucher to check whether the voucher applies to your order or not. Make sure you have entered the voucher code exactly as it appears. It's easy to make mistakes if you enter the code manually.
Further Assistance required you can reach our helpdesk on 080-3535 3535/3737 3737 [9.00 Am to 7.00 Pm] all days.
Will my voucher be refunded if I return/ cancel the order?
The discount voucher will not be refunded in case of returns and cancellations. If there is an option of re-activation, the voucher would be re-activated.
How can I place an exchange request at puma stores?
If your product is purchased from a PUMA retail stores, please address this matter with the store from which the item was originally purchased.
For exchange or claim, it is mandatory to have the article inspected by the store team.
The store team can only offer an exchange against an article available at the store at the time of the exchange/claim being made.
Replacement against exchange/claims will be subject to the availability of the same product. In case, the same product is not available at the store, then a replacement will be adjusted against the subsequent purchase at the same store.
The value of the replaced article will be equal to the original purchase price of the exchanged/claimed article, as mentioned in the Invoice, irrespective of the current price of the exchanged/claimed article, at the time of the exchange/claim being made.
If the value of the replaced article is less than the original value of the exchanged/claimed article, there will be no cash refund or a credit note issued.
If the value of the replaced article is more than the original value, the store will recover the difference in cash/card against the sale.
No warranty/exchange for articles purchased on discount or during the sale period
Carrying the Original Bill and the Product with the tags intact is mandatory
What are the conditions for returning my product(s)?
Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. No claim is admissible on socks & body wears.
Please refer to the following link for more info - Returns