Return policy

Products purchased from Puma India Online Store

PUMA India is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you're not happy for any reason, we will gladly accept your return within 14 days of your order delivery date. To make your return easy and hassle-free, we only charge a small fee of ₹49for orders placed between September 2nd – September 8th, 2024, and we take care of the rest for you!

For orders made outside of this period, no return fee shall be applicable

Follow the below steps to Return an Item.

1. Visit Initiate Return
2. Enter the order number & mobile number associated with the order.
3. Select the product & quantity you wish to return
4. Select the pick-up address.
5. Select the pick-up date. (3-5 days window)
6. Confirmation SMS shall be sent on your registered mobile number

For a guest user, please click here and fill the required details.

Please Note:

-- Any damage caused due to neglect, improper usage will not be covered under our Returns Policy.

-- Products can only be returned if they are in an unused condition

-- Face Masks, socks, eyewear and bodywear products are not applicable for returns

-- All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
--Please note that for all footwear purchases, we kindly request you to refrain from removing the tag loop attached to the product upon receipt. This tag loop serves as an essential part of our return and exchange process. Removal of the tag loop may result in the inability to process returns or exchanges

-- In case of purchase of multiple quantity the same the SKU (size variant), all quantities need to be returned

-- In case of concerns on the delivered product, kindly reach out to our customer support team on 080-35353535 or customercareindia@puma.com within 72 hours of delivery. Please note that we will not be able to address your claims in case this timeline is exceeded.

-- If you choose to self-ship your returns yourself instead of using Puma return logistics, kindly call customer support at 080-35353535 MON-SUN : 09:00 - 19:00

Products purchased from PUMA Retail stores

If the product is purchased from a PUMA retail store, please address this matter with the store from which the item was originally purchased. Retail sales associates are extremely knowledgeable about our products and will be able to assist you.

Exchange

Products purchased from Puma India Online Store

Exchanging products is not possible.Please enter a new order in the PUMA Online Shop.

Products purchased from PUMA Retail stores

If your product is purchased from a PUMA retail stores, please address this matter with the store from which the item was originally purchased.

• For exchange or claim, it is mandatory to have the article inspected by the store team.
• Store team can only offer a exchange against article available at the store at the time of the exchange/claim being made.
• Replacement against exchange/claims will be subject to availability of the same product. In case, the same product is not available at the store, then a replacement will be adjusted against the subsequent purchase at the same store.
• The value of the replaced article will be equal to the original purchase price of the exchanged/claimed article, as mentioned in the Invoice, irrespective of the current price of the exchanged/claimed article, at the time of the exchange/claim being made.
• If the value of the replaced article is less than the original value of the exchanged/claimed article, there will be no cash refund, or a credit note issued.
• If the value of the replaced article is more than the original value, the store will recover the difference in cash/card against the sale.
• No warranty/exchange for articles purchased on discount or during the sale period
• Carrying the Original Bill and the Product with the tags intact is mandatory.

Cancellation by Puma Sports India Pvt Ltd

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations of quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by Puma Sports India Pvt Ltd and accept Puma Sports India Pvt Ltd decision regarding the cancellation.

Cancellations by the customer

In case of requests for order cancellations, Puma Sports India Pvt Ltd reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been invoiced, we shall cancel the order and refund the entire amount.

If you’d like to cancel your order please call customer service at 080-35353535 MON-SUN : 09:00 - 19:00

Refund Policy

Cancelled Orders

If your payment method is

• Prepaid- Refund will reflect in 5-15 working days depending upon your bank.
• Puma Credits- refund will reflect in your registered account within 48 working hours.

Returned Orders

Once the product(s) reaches back to our warehouse and completes the quality check, refund(s) shall be initiated as per the below,

If your payment method is

• Prepaid- Refunds will be initiated in 48 hours and amount may take up to 5-15 working days depending upon your bank to reflect in your account.
• Puma Credits- Refunds will be initiated in 24 hours, Credits shall reflect in your registered account within 2 working days.
• Cash on delivery – We shall send you a link on your registered number & Email Id within 48 hours, You can claim the amount by entering your UPI Id or your Bank Account information. (Link shall be valid up to 7 days)

Warranty Claim

If your product been longer than 14 days and less than three months since the purchase date (available on the invoice) and the item has developed a flaw, then here's what you'll need to do:

Products purchased from Puma India Online Store

Please reach our customer support at 080-35353535 MON-SUN : 09:00 - 19:00

Products purchased from Puma Retail Stores

You’ll want to take your item back to the store you bought it from.

General conditions for warranty claim

Claims are entertained only against manufacturing defects and admissible when shoes have been appropriately used. No claim is admissible on socks & bodywears.

• The warranty does not cover damage caused by improper care, misuse, accident or neglect.
• The warranty does not cover the laces of the shoe.
• The warranty does not cover induced tears, fading due to detergents etc.
• The warranty does not cover for products in used condition and has surpassed the warranty period.